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No fast forward during playback
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yankees9
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March 9, 2016 - 9:13 am
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I am unable to fast forward during playback . Tech pro ss. Slow motion works. I am able to skip ahead, but no fast forward, ex. 2x or 4x

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Dan Maresca
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March 10, 2016 - 7:49 pm
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Hello,

 

can you tell me what the download speed is on your phone?

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yankees9
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March 12, 2016 - 7:18 pm
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Using wifi on my ipad and phone. Both no fast forward.

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Dan Maresca
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March 14, 2016 - 1:10 pm
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are you connected to the same network as the dvr?

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Dan Maresca
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March 14, 2016 - 5:15 pm
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I need to know what version of the app you are using. Is it paid or free, are you connected to the local network or remotely?Also what DVR product number do  you have? 

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yankees9
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March 14, 2016 - 9:31 pm
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Techpro ss hd ver. 3.31.0031 . Paid.

It happens when on same network and when off network. 

NVR-ELE8M-P4K

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Dan Maresca
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March 15, 2016 - 1:08 pm
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does the issue only show up on any other device?

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yankees9
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March 16, 2016 - 8:24 am
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Yes. Only on other devices.

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yankees9
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March 16, 2016 - 8:33 am
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Just checked. Slo mo works, but still no ff.

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Dan Maresca
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March 17, 2016 - 11:15 am
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What is the upload speed on site with the dvr and download speed on the phone?

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yankees9
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March 17, 2016 - 1:33 pm
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926 kbps upload. 

6.06 mbps download

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Dan Maresca
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March 17, 2016 - 1:45 pm
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What are teh bit rates set to on the cameras feeds? I need both main stream and /sub stream.  thanks

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yankees9
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March 17, 2016 - 1:53 pm
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Main 2560 kbs

sub 512 kbs

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Dan Maresca
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March 17, 2016 - 2:27 pm
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Your main stream bit rate exceeds your upload speed just on one camera. With the speeds you are getting you wont get a fluid fast forward on your phone. You could lower you camera settings; however, your image quality will go down as you do that.  

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yankees9
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March 17, 2016 - 3:32 pm
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Will try. Thanks

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yankees9
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March 18, 2016 - 7:29 pm
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Lowered bit rates. Still no fast forward. 

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Dan Maresca
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March 18, 2016 - 7:51 pm
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Your ISP is not giving you enough bandwidth to really do fast forward it looks like after you lowered your settings.

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