Avatar
Please consider registering
Guest
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Register Lost password?
sp_Feed sp_TopicIcon
Offsite Viewing
sp_NewTopic Add Topic
Avatar
brewmaster
Guest
Guests
1
January 10, 2018 - 9:05 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

So I've had smartpss on my desktop computer in both my offices at my business.  I have two 16 channel dvr's set up and it works great to view what is going on in my building while i'm there.  Recently I got a mac and downloaded the software to it.  I tried it out at work under the same wi-fi and network and everything worked out just famously.  

Now at home I tried pulling up my cameras and none of them work.  I'm not tech savy please someone with some suggestions would be great!  Appreciate any and all help in advance.

 

LB

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 820
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
January 11, 2018 - 8:56 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

You will need to open the ports of the recorder and use either your WAN IP if you are paying for a static IP address from your ISP at the recorders location or use a DDNS address. Did you purchase this recorder from us? if so we can assist you remotely, you will need to be on the same network as the recorder and have a computer with an internet connection to get remote support. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Forum Timezone: America/New_York
Most Users Ever Online: 727
Currently Online:
Guest(s) 15
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Techpro Security: 404
shockwave199: 179
tubac: 167
Jer7of9: 155
Gilberto: 150
MrDeepFreeze: 136
Night Hawk: 100
Mark: 90
West Coast Jones: 66
ShawnInFL: 64
Newest Members:
Jamie Teeters
scubamaster
JustGene
Robertkanny
Donald
LeoFreskos
Bula dinor 000x securitycameraking.com mv
cingusmartly
Maikan1peeri
FrankPaf
Forum Stats:
Groups: 5
Forums: 28
Topics: 1504
Posts: 6003

 

Member Stats:
Guest Posters: 144
Members: 23017
Moderators: 7
Admins: 5
Administrators: Damon Delcoro, Brad Besner, Jose Malave, Damon Delcoro, Tony Petruzzi
Moderators: Zeke Richey, Eric Wilson, Yarden Pinhasi, Joe Shopsin, jwilhelmi, Jorge Nava, Tyler Rittel