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brewmaster
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January 10, 2018 - 9:05 pm
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So I’ve had smartpss on my desktop computer in both my offices at my business.  I have two 16 channel dvr’s set up and it works great to view what is going on in my building while i’m there.  Recently I got a mac and downloaded the software to it.  I tried it out at work under the same wi-fi and network and everything worked out just famously.  

Now at home I tried pulling up my cameras and none of them work.  I’m not tech savy please someone with some suggestions would be great!  Appreciate any and all help in advance.

 

LB

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Jose Malave
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January 11, 2018 - 8:56 am
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You will need to open the ports of the recorder and use either your WAN IP if you are paying for a static IP address from your ISP at the recorders location or use a DDNS address. Did you purchase this recorder from us? if so we can assist you remotely, you will need to be on the same network as the recorder and have a computer with an internet connection to get remote support. 

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