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Jokasig
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July 22, 2017 - 11:19 am
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It was spotty to begin with but completely stopped working on two different phones about 2 weeks ago.

Android phone

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Jokasig
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July 22, 2017 - 1:52 pm
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I finally found the place to change the password and that addressed the reason why it stopped on both phones. Now if only it worked more than 20% of the time.

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Jose Malave
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July 24, 2017 - 8:39 am
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What type of connection are you using? DDNS , IP or P2P ? 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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Jokasig
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July 24, 2017 - 5:21 pm
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Not sure. Whatever my Android device is using.

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Jose Malave
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July 24, 2017 - 5:24 pm
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I believe that you are confused. How do you have your application configured to get the streams from the recorder? You can upload a screenshot of your settings and send it to me via a PM or send it to support@securitycameraking.com

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

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Jokasig
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July 26, 2017 - 5:59 pm
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I'll let you know as soon as I can access the application without it freezing and/or rebooting the DVR.

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July 26, 2017 - 6:02 pm
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Have you tried uninstalling the app, and installing the newest update of the app? This would be valid for androids. 

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Jokasig
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July 26, 2017 - 6:22 pm
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I tried to reinstall but that did not work.

I just now deleted the DVR out of the phone app and reloaded. I'm accessing - for now. We'll see how tomorrow goes.

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Jokasig
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July 27, 2017 - 5:05 pm
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Did not work. I believe it's using IP as it has an IP address listed under networking. Could it be a setting on my android device limiting performance and causing a timeout?

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Jose Malave
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July 27, 2017 - 5:07 pm
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Jay,

 

Please open a chat LINK, Its more efficient to assist you, live as opposed to going back and forth on the forum. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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Jokasig
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July 27, 2017 - 6:32 pm
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Thanks Jose! Up and running. I'll let you know if it does not work tomorrow.

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Jose Malave
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July 28, 2017 - 9:16 am
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Please Keep me updated, If we don't speak before the end of today, Have a Great Weekend. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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