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Smartphone Access Cut-off After Router Change
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Craig
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March 7, 2015 - 9:48 am
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I just upgraded my router from a Linksys n600 to a Netgear AC1200.  My android smartphone can no longer connect with the TechPro SS lite program.  I can access the router management webpage at http://www.routerlogin.net.    Both my Windows and Android Wi-Fi (the android wi-fi also using TechPro SS) can access the DVR.  What to do?

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Ryan
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March 7, 2015 - 9:59 am
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One of the most common oversights when adding a new router is also not reapplying the necessary port forwarding in the new router.  Make sure to add the http port commonly port 80 and the 37777 port.  This will allow for remote access.

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Craig
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March 7, 2015 - 11:37 am
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If it was a port issue would the Windows computer on wireless and/or the Android on Wi-Fi be able to connect? Which they can and did with only inputting the new router password.  The port setting is 37777.  The smartphone connects by it’s own separate internet connection and I suspect it is an ‘address’ issue in the Device Manager config.  I tried the address provided with the new router but had no success.  I can’t remember where the address currently in the phone came from.

As for adding the “80” would that go after the address (IP address of router?) e.g.  xxxx:80  ?  The phone doesn’t currently show any such and worked prior to router change.

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mrkuchuk
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March 9, 2015 - 9:33 am
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Hello sir,

As my colleague mentioned in the post earlier, you need your ports open on your new router so you can access your DVR from outside the network. You should be able to access your DVR from inside the network with any device if your DVR is on the same IP scheme as your network. Be advice that the http port might be different then 80 but you can check it under ‘Network’ settings on your DVR. You can check if your ports are open for remote access by going to: canyouseeme.org and from that website you can check the ports and see your external IP address. If you need help with this issue you can use this video: How To Connect Your Digital Video Recorder (DVR) To The Internet or call us to help you to set it up: 866-573-8878.

Thank you,

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Craig
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March 9, 2015 - 11:15 am
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Hi, thanks for the info.

Canyouseeme.org shows that the DVR HTTP port, set by one of your techs some time ago, is not open on the new Netgear router.  On the router web site the closest I have found so far would be “triggering ports” for other than 80.  Sound like the correct spot?  I’m going to see if I can find info on the support pages of the router for opening ports but if you have a quick answer it would be appreciated.

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Craig
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March 9, 2015 - 11:54 am
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Okay: on the router site I am trying to add the DVR under ‘Port Forwarding’.  Looking at the Network Config on the DVR as well.  The router site wants External Starting and Ending Port numbers and Internal Starting and Ending Port numbers.  Which numbers off the DVR config match those?

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mrkuchuk
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March 9, 2015 - 11:59 am
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External Starting and Ending Port numbers and Internal Starting and Ending Port numbers should all be the same. If the http port is 80 it should be 80 for all entries. I would strongly recommend to change the http port from 80 to any other (we use 88).  

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Craig
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March 10, 2015 - 10:24 am
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Okay, talked to Jeff at your support number this morning: For a external connection, as in the smartphone I was referring to, the port on the router which must be opened is 37777.

Thank you Jeff

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javajeff
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March 10, 2015 - 12:57 pm
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You are welcome Craig!

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