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mastertek2000
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May 20, 2016 - 5:39 am
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I have  TRIDVR-EL16-DHand it works great been using Web service to do remote viewing all been working fine but today all works good but i can’t search old files none at all any channel when i try to playback no files come up they do play on the dvr any help would be appreciated

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Dan Maresca
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May 20, 2016 - 12:15 pm
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Hello,

 

Can you verify you have a hard drive showing up at the dvr? Then check playback on the dvr. What browser are you using when you use the webservice?

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mastertek2000
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May 20, 2016 - 3:45 pm
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thanks for reply i do see all hard drives and yes it does work on DVR i am using Fire fox this what i have been using and it was working fine

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Dan Maresca
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May 20, 2016 - 4:18 pm
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I would say Firefox appears to be fine but you cant see recording from it. I need you to try using internet explorer and use the walk through when you do as it needs to be configured to work properly. 

 

http://www.securitycameraking……ows-10-os/

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mastertek2000
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May 20, 2016 - 5:46 pm
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every time i even try to use IE it crashes

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mastertek2000
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May 20, 2016 - 6:22 pm
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OK i have where IE does not crash anymore but it just keeps asking me to install plugin over and over

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May 20, 2016 - 6:46 pm
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mastertek2000 –

Good – then you are almost good to go –

To fix the ActiveX thing (the plugins)-

Open Internet Exploder – look for the cog wheel icon at the top right (Settings) Click that and chioose Internet Options from the drop down menu.
 When that opens look for the ‘Security’ tab at the top – click that and look for  a button that say ‘Custom Level’
Click that and you will see a list of stuff about .Net Framework – scroll down until you see ‘ActiveX’ stuff.
Look for ‘Download unsigned ActiveX’ – set that to ‘Prompt’
The next one below that should be ‘Initialize and script activeX controls not marked safe for scripting’ = set that one to ‘Prompt’ as well.
(This reduces your security but still gives you a pop-up if something tries to load and asks your permission)
When those two things are checked = ‘OK’ your way out of that dialog.
Last thing to do = bring up the web page again but don’t load the activeX plugins yet –
Go back to the cog wheel icon again and this time choose ‘Compatibility View Settings’
This will open another dialog – just click the ‘Add’ button so the address drops down into the lower box.
OK your way out of that one and then go ahead and allow the plugins.
This time they will actually load for you.

let us know if you run into any trouble with it or have other questions.

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mastertek2000
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May 20, 2016 - 7:08 pm
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same thing keeps asking to install i have Windows 7 IE 11 if that makes a difference

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Dan Maresca
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May 20, 2016 - 7:14 pm
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This could be an anti virus stopping you from installing the active=x controls too. If you have an antivirus software installed you need to disable it during this process. 

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May 20, 2016 - 7:18 pm
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Mastertek2000 –

If that is happening – go back and double check the settings I mentioned to make sure they saved correctly.
If that looks good – then we may have a corrupted download –
Open ‘Computer’ and the open your C drive,
Two places to look for this directory –
C:\Program Files and C:\Program Files(x86) on 64-bit version of Windows.
In both of those directories – look for a directory (folder) called webrec.
Delete that directory in bothe places if you see it.

Then try to log in to the NVR again. If it was a corrupted download – that should fix it.
(You’ll need to allow the ActiveX plugins again, but hopefully this will be the last time you have to mess with it)

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mastertek2000
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May 20, 2016 - 7:19 pm
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i disable AV  the plug in does install and it does work fine on fire fox  but IE just wants to install over and over

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Ted
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May 20, 2016 - 7:21 pm
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Mastertek2000 –

I just saw Dans post – that is also good advice – especially if you have Norton/Symantec, McAffee, or Vipre anti virus – they will stop you dead in your tracks every time.

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Dan Maresca
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May 20, 2016 - 7:25 pm
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You may need to contact us in support directly so we can log in and see what you are looking at. 

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mastertek2000
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May 20, 2016 - 7:28 pm
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same thing i will keep working  at it it works fine in fire fox will keep you all posted

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mastertek2000
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May 23, 2016 - 6:30 am
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OK first i would like to thanks to  everyone for your support i was able to get it going in fire fox and IE i had to uninstall fire fox then IE worked fine then i reinstalled fire fox and everything is up and running thanks again

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