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Email notification stopped working
Forum Posts: 16
Member Since:
May 2, 2014
May 20, 2014 - 8:38 pm

Trying to figure out why the motion email notification quit working completely.  Other than with heavy rain (where I received endless alerts) it has worked fairly well for more than a week.  I noticed today that it totally stopped working.  The settings are the same as they were, however, when I try to do the 'Email Test', I now get a test failed notice.  I initially observed that when I tried to do the email test the screen would immediately display the email test fail message without the normal delay that it has when it is actually doing the test.  It is now doing the normal delay as if it is testing, however, I am receiving the fail message.

I also tried to set it up two other email accounts and the test fails everytime.  I still have good connectivity from the dvr to the router and can view my cameras over the iPhone app...

Any thoughts would be appreciated.

Jesus Ragusa
Forum Posts: 378
Member Since:
March 27, 2013
May 20, 2014 - 9:36 pm



This issue most likely happens when your Internet Provider Block your IP address to send emails out as a relay. I know it sounds complicated but you mentioned that it happens right after it rains and you received endless emails. What happens is that Your ISP sees that Internet traffic as it was SPAM. Because the DVR will send emails non stop using the same port (25 0r 568) depending of the email account your ISP blocks it. You can check if your IP address has been blacklisted here: put your External IP found here: After you run the tool on Toolboxs site then you can see if you are black listed and how to resolved. 

Unfortunately we can prevent this. All you can do is lower the sensitivity on the outside cameras due to this issue or mask areas under detection>Region to reduce false motion events, otherwise you will get emails non stop when this happens. 



Forum Posts: 16
Member Since:
May 2, 2014
May 20, 2014 - 9:52 pm

For clarification-

The email notifications have worked continuously since my initial setup a little more than a week ago.. the reference to the rain was only concerning numerous false alerts from the rain that I discussed in a prior post.... even with the numerous false alerts I never stopped being able to send/receive the alert emails.  Since the first nights' heavy rain there have been less than 10 alerts per day.  I checked the blacklist site you provided and it shows my IP address being 'OK' all the way down the list.



Forum Posts: 178
Member Since:
May 4, 2013
May 21, 2014 - 1:31 am

Sometimes when odd things happen, restart the Dvr. Also make absolutely sure you didn't inadvertently disable email settings in any menu pertaining to it, including the detect menu. If your Dvr has alarm inputs you can use wired PIR sensors. It takes some work to install them, but basing motion recording on those types of sensors will eliminate false triggering from exterior elements.
Jesus Ragusa
Forum Posts: 378
Member Since:
March 27, 2013
May 21, 2014 - 8:15 am

Thats great new then. Can you please PM me the external IP address and port for me to login to the DVR and check the settings??



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