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MrDeepFreeze
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April 14, 2014 - 9:52 am

If an account gets locked how can it be unlocked?  The only way I've found is to restart the DVR.

Daniel Ross
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April 14, 2014 - 9:53 am

If you know the password that is the best way to do it on your own. If you still cannot get in you would need in to call to verify ownership and then we can provide a code to unlock the unit. 

Ryan Newkirk
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April 14, 2014 - 10:05 am

one thing that is often forgot, is that these units are a security device.  they have a 3 failed attempt lockout, what this means is that when the account has 3 invalid attempts, the account locks for 30 minutes, and then will be accessible..  Keep in mind if you are trying to access these units with PSS software, the software only successfully accepts 8 characters.  so if your password is longer and you continue to try and access the unit, you will lock the account.

MrDeepFreeze
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April 14, 2014 - 10:05 am

Okay, so if an account gets locked by someone entering the wrong password the only way to unlock the account is to restart the DVR?  I know the correct password I just had a customer try the wrong one a few times which locked the account.  I had another account setup so I just got in and restarted the DVR which worked but was wondering if there was another way to unlock an account if you can login using another admin account.

Dro Simoes
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April 18, 2014 - 11:02 am

The best way would be to wait the 30 minutes and then input the proper password. If you need it immediately, you can call us during our regular business hours and we'll be able to unlock it for you with a special code that only our techs have access to. If you want can also create multiple admin accounts so if one of them gets locked, you can still get in through one of the secondary accounts. Just make sure those accounts are only accessed by one person so that this DVR isn't less secure by having multiple people with admin access. 

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