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Dvr was hacked. Need most recent firmware update.
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icecoldtexan
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September 24, 2017 - 7:05 pm
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My dvr stopped working and all the cameras names were changed to “hacked”. 

I did change the password on the admin account when I first received the unit. 

I can see in the log where they logged in and changed items. 

I want to know if there is an updated firmware for this unit. If so, please email it to me. 

Thank you. 

Perry Walters

Model DVR-CV14120ME-DH-V2

Serial WT1A00DA5PAE00015

Firmware 3.200.0001.14

Build Date 2014-12-17

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Jose Malave
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September 24, 2017 - 9:55 pm
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Please send this request to support@securitycameraking.com . We do not provide firmware via a forum post. 

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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A.J.
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September 25, 2017 - 8:16 am
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I just had a customer complain of the same issue. All of the cameras are blank and each one re-named “Hacked”. This hasn’t happened to any of the SCK units I’ve installed thus far, around 5. Is this a commonality as of late?

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Jose Malave
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September 25, 2017 - 8:46 am
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A. J.,

 

Unfortunately, each network needs to be secure as well as all the components in it are secured and up to date in software and firmware. There could be many ways that Customers are being affected either by using UPnP, opening up all the ports using DMZ protocol as well as having Default passwords or weak passwords and IoT devices with poor security as well as Routers. 

For our customers, we ask they make a request to our support email as well as open a chat session in order to get Remote Support and go over their network and hardware. Cybersecurity is something that needs to be taken seriously. Unfortunately, many Manufacturers are not with the example of some Routers and IoT devices. We take each and every one of them seriously and is why we ask customers to maintain their networks as well as their hardware. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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Heath Phillips
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September 29, 2017 - 5:17 pm
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For additional information:

 

There has been a widespread occurrence of DVR and NVR recorders being hacked remotely. A couple of weeks ago a backdoor vulnerability affecting up to 250,000 Hikvision devices was publicized and now we have been notified by another factory (the second largest security manufacturer in the world) that their recorders have a vulnerability that is being exploited worldwide on their recorders . It appears the hackers have found a way to use the local only 888888 user remotely in order to access the system. The attack makes changes to the video settings in order to make the screens black and rename the cameras as “Hacked”. It does not appear that they have modified or altered any of the stored recordings, nor have they locked the user out of the system.
As a supplier of security cameras from the 3 largest manufacturers we do our very best to
provide industry leading technical support and service to our customers. If your systems has been hacked please complete a ticket on our website and provide us with your order number, Serial number and the model number of your recorder. Include the fact that you have been hacked and we will provide priority support for your case.

The steps to remedy the issue are as follows:

  1. Log into the recorder locally using the 888888 username and password.
  2. Go to the default menu and click factory default.
  3. Log back into the unit and in the system info section record the serial number and
    firmware version information.
  4. Provide the serial number, Model Number (found on back of unit) and firmware version
    to us.
  5. We will provide updated firmware if available.
  6. Load firmware into the device locally with a USB stick or over the network from your
    PC.(Our Tech Support can assist with this step).
  7. After the upgrade is done change all your account passwords from default to a secure
    password using a combination of upper and lower case letters and numbers, eight
    characters or more and if you want network access, change the default port numbers
    from the default 37777 and 37778. Do not use port 80 and we recommend anything
    above 1024.

We have a large team of technical support staff and we will be working as fast as we can in
order to assist as many of our customer as quickly as possible. Please try your best to provide
all the information we have requested so that we can expedite your ticket as soon as possible.
Even if your recorder has not been hacked your should take this opportunity to make sure you
have the most current firmware. All three of the factories we do business with update their
firmwares on a regular basis. Many of these updates offer improvements in functionality, fix
bugs or offer improvements in security.

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Jer7of9
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October 1, 2017 - 5:16 am
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Very good information. Thank you for updating us.

Jerry

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Jer7of9
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October 1, 2017 - 7:02 pm
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Checked my user log on my DVR. IP address 94.136.158.162 from Slovakia got in using 888888 and turned my camera color config to black. I searched the internet for that IP address and it came up with Slovakia. 

I did change the password for 888888 and then I disconnected DVR from intenet. 

Jerry

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mbkerk
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October 2, 2017 - 9:14 am
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Changing the color config to black would explain why my wireless IP camera is still black but the time, camera name, etc is still visible. I will investigate… thanks for that information.

What I don’t understand is that I had my passwords changed from default. However they got in, it was not by using the default PW for either the 888888 account or the admin account.

DVR is working again, and I have most of my settings restored, but the one wireless IP camera is still black. I will investigate.

I did start a trouble ticked… When can I expect the firmware upgrade?

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Heath Phillips
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October 9, 2017 - 4:33 pm
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If you started a ticket one of our technicians should get back with you very soon with the firmware update or a request fro more info if necessary. We appreciate everyone’s patience in this matter, we are working hard to get everyone taken care of as fast as we can. 

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mbkerk
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October 9, 2017 - 10:32 pm
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Heath Phillips said
If you started a ticket one of our technicians should get back with you very soon with the firmware update or a request fro more info if necessary. We appreciate everyone’s patience in this matter, we are working hard to get everyone taken care of as fast as we can.   

They did and I did the upgrade. That part went flawlessly… still need to change port settings, etc. when I have more time to fix things if I screw them up. I think I have the information on how to do that somewhere.

 

Thanks Heath.

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