10% Off All Orders + Free Shipping
Use Coupon Code Joy2017
Hurry! Sale Ends 12/31/17
Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Failed to get local storage information
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
latedogg
Member
Members
Forum Posts: 4
Member Since:
July 19, 2014
sp_UserOfflineSmall Offline
1
July 19, 2014 - 5:11 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I recently purchased a 16 Channel Ultimate Mini Series D1 Realtime Security DVR. I got it all set up on the network and cameras showing in live view. I added a western digital red WD20EFRX 2TB hard drive. I formatted it through the dvr interface, set it to read/write and it shows as disk 1 with the proper size. However when I go into PSS and go to device setup | record | disk I receive the message “Failed to get local storage information”. So I guess my question is will this drive work since it is reporting on the dvr correctly?

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 566
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
July 21, 2014 - 8:38 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

This could be because the HDD is not compatible. I suggest either an SV35 HDD or a Western Digital Purple Drive. The WD20EFRX is a NAS hard Drive not deigned for Surveillance Equipement.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Avatar
Brian Lee
Moderator
Guests

Members

Moderators
Forum Posts: 11
Member Since:
June 18, 2014
sp_UserOfflineSmall Offline
3
July 22, 2014 - 4:10 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

You will also receive that message if the Smart PSS is not connecting to your DVR correctly. Are you able to live view within Smart PSS? Make sure you have your DVR selected on the left side before clicking on the Disk option.

Regards,
 
Brian Lee
Tech Support
Avatar
Brian Lee
Moderator
Guests

Members

Moderators
Forum Posts: 11
Member Since:
June 18, 2014
sp_UserOfflineSmall Offline
4
July 22, 2014 - 4:18 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Also, I’ve noticed that on some DVR’s The HDD management info will not load in PSS even though all the other features are working. If you see the drive at the DVR interface or through the web service in Internet Explorer you should be fine.

Regards,
 
Brian Lee
Tech Support
Avatar
latedogg
Member
Members
Forum Posts: 4
Member Since:
July 19, 2014
sp_UserOfflineSmall Offline
5
July 22, 2014 - 7:22 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Ill have to check on getting the playback through IE. I tried the disk option again and made sure I had the dvr selected on the left hand side and still came up with the failed to get local storage. Ive also ordered a 3tb WD purple drive so Im hoping that resolves the issue. Not a big fan of using the IE interface since PSS is so much cleaner and easier to use.

Avatar
latedogg
Member
Members
Forum Posts: 4
Member Since:
July 19, 2014
sp_UserOfflineSmall Offline
6
July 23, 2014 - 10:34 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Well the good news is the recording magically started to work. I did a search and it shows days and times as expected and I didnt even need to switch the drive out. I would say that it mustve been needing the right reboot and time to catch up. Thanks for the insight.

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
22 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

Bobbyloott

WilliamCuh

TimothyHoish

annaxb11

Annarindrype

ThomasSok

BladecliffAdorunund

manuelln16

DentalBib

BoberModAdorunund

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5664

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka