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Hik Vision offline after changing internet provider
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Badger
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July 31, 2018 - 5:30 am
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Hey guys,

 

I changed my internet provider yesterday and now my CCTV is showing offline when trying to connect via the mobile phone app.  Can anyone help at all please?  I am a little bit of a technophobe so please be gentle!

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Badger
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August 1, 2018 - 5:22 am
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It shows offline (0x1007) I have re-booted my router and that hasn’t worked

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Jose Malave
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August 1, 2018 - 9:01 am
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When you changed your Router, your IP address changed as well as any Firewall Rules. You will need to port forward your recorders IP address with the ports that are shown under its network settings. 

If you are one of our customers I can assist you on this, if not we do have articles on this topic that can be usefull. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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August 2, 2018 - 5:13 am
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Hi Jose,

Thank you for replying so quickly.  Sadly I am not one of your customers so any articles would be great.  Like I say I am a technophobe so need real basic terminology:-) 

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