Avatar

Please consider registering
Guest

sp_Registration Register sp_LogInOut Log In
sp_Search Search
Advanced Search
Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Search Search

Register Lost password?
sp_Feed sp_TopicIcon
Hik Vision offline after changing internet provider
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
Badger
Guest
Guests
1
July 31, 2018 - 5:30 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hey guys,

 

I changed my internet provider yesterday and now my CCTV is showing offline when trying to connect via the mobile phone app.  Can anyone help at all please?  I am a little bit of a technophobe so please be gentle!

Avatar
Badger
Guest
Guests
2
August 1, 2018 - 5:22 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

It shows offline (0x1007) I have re-booted my router and that hasn’t worked

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 682
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
sp_UserWebsite sp_GooglePlus
3
August 1, 2018 - 9:01 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

When you changed your Router, your IP address changed as well as any Firewall Rules. You will need to port forward your recorders IP address with the ports that are shown under its network settings. 

If you are one of our customers I can assist you on this, if not we do have articles on this topic that can be usefull. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive Here | Calculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Avatar
Badger
Guest
Guests
4
August 2, 2018 - 5:13 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi Jose,

Thank you for replying so quickly.  Sadly I am not one of your customers so any articles would be great.  Like I say I am a technophobe so need real basic terminology:-) 

sp_NewPost Add Reply sp_NewTopic Add Topic
sp_Feed
Go to top
Forum Timezone: America/New_York

Most Users Ever Online: 138

Currently Online:
23 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Dan Maresca: 460

Techpro Security: 404

shockwave199: 179

tubac: 166

Jer7of9: 151

Gilberto: 150

MrDeepFreeze: 136

javajeff: 132

Night Hawk: 100

West Coast Jones: 66

Newest Members:

FrankAcumn

Gessonf

anitahd11

Maridah

julierc2

IBUaltenia

atticus_grey

Suzanneglown

shirleyyr4

EddieRib

Forum Stats:

Groups: 5

Forums: 28

Topics: 1336

Posts: 5623

 

Member Stats:

Guest Posters: 92

Members: 8739

Moderators: 13

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Ryan, Zeke Richey, Jorge Nava, Heath Phillips, Brian Lee, Eric Wilson, Michael, Tonya Haley, LittleBrad, Ted, Matthew Ernst, Ariel Millard, Thomas Dapra