Avatar
Please consider registering
Guest
sp_Registration Registersp_LogInOut Log In
sp_Search Search
Advanced Search
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
sp_Search Search
Register Lost password?
sp_Feed sp_TopicIcon
Hik Vision offline after changing internet provider
sp_NewTopic Add Topic
Avatar
Badger
Guest
Guests
1
July 31, 2018 - 5:30 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hey guys,

 

I changed my internet provider yesterday and now my CCTV is showing offline when trying to connect via the mobile phone app.  Can anyone help at all please?  I am a little bit of a technophobe so please be gentle!

Avatar
Badger
Guest
Guests
2
August 1, 2018 - 5:22 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

It shows offline (0x1007) I have re-booted my router and that hasn't worked

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 820
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
sp_UserWebsite sp_GooglePlus
3
August 1, 2018 - 9:01 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

When you changed your Router, your IP address changed as well as any Firewall Rules. You will need to port forward your recorders IP address with the ports that are shown under its network settings. 

If you are one of our customers I can assist you on this, if not we do have articles on this topic that can be usefull. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Avatar
Badger
Guest
Guests
4
August 2, 2018 - 5:13 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi Jose,

Thank you for replying so quickly.  Sadly I am not one of your customers so any articles would be great.  Like I say I am a technophobe so need real basic terminology:-) 

sp_NewTopic Add Topic
sp_Feed
Go to top
Forum Timezone: America/New_York
Most Users Ever Online: 727
Currently Online:
Guest(s) 110
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Techpro Security: 404
shockwave199: 179
tubac: 167
Jer7of9: 155
Gilberto: 150
MrDeepFreeze: 136
Night Hawk: 100
Mark: 90
West Coast Jones: 66
ShawnInFL: 64
Newest Members:
goldencameracenter
Mo
ilFup
CoxxLiap
adam25
ChrisGaffney
ZeddLiap
Sherman2@
newton karuitha
vnlFup
Forum Stats:
Groups: 5
Forums: 28
Topics: 1512
Posts: 6017

 

Member Stats:
Guest Posters: 149
Members: 23083
Moderators: 7
Admins: 5
Administrators: Damon Delcoro, Brad Besner, Jose Malave, Damon Delcoro, Tony Petruzzi
Moderators: Zeke Richey, Eric Wilson, Yarden Pinhasi, Joe Shopsin, jwilhelmi, Jorge Nava, Tyler Rittel