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Hybrid DVR (HYBDVR-FE016480) Can't 'Get Info' from AXIS P5514-E IP Camera
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July 2, 2018 - 2:17 am
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Hi,

We’re trying to use an Axis P5514-E IP camera with a HYBDVR-FE016480 DVR.  The DVR finds the camera as type ONVIF, but when we try to Add Device as ONVIF and ‘Get Info’, we get a ‘Time Out!’ message (when the IP and ports are correct).  The IP address and ports have been checked, and double checked, otherwise we get a ‘Device not found’ error.  I’ve tried upgrading (and downgrading) the firmware in the P5514-E; same result.  I can connect to the camera and see the live video using other ONVIF tools, but not with the hybrid DVR.

Is it possible that we need updated code for the DVR?

DVR is:

     S/N:  PA4DF156W00097
     S/W:  2.616.GV00.0, build 2013-5-29

Thanks,
A

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Jose Malave
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July 2, 2018 - 8:35 am
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Verify that the camera is Onvif version 2.4 or greater. In the Axis camera there is an Onvif menu that will allow you to create a user, this is the user that you will use for Elite, Sibell and Prime recorders. 

Axis FAQ:

 

For Products running 5.40 or older:
Enable the parameter Webservices in Advanced > Plain config > Webservices

For products running firmware version 5.40 and higher, ONVIF access is disabled as soon as the root’s password is configured and to enable it an ONVIF user needs to be added under System Options > Security > ONVIF.

 

You also have two options with Axis Camera

ONVIF

800px-axiscamdahuanvr004.jpgImage Enlarger


AXIS

800px-axiscamdahuanvr007.jpgImage Enlarger

 

Please let us know your findings, we can also assist you remotely, for this you can open a chat session, we are here Mon – Frid from 9 to 8pm EST

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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July 2, 2018 - 7:38 pm
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Hi Jose,

The Axis P5514-E camera says the version for ONVIF is “Profile G, Profile S”.  Axis F/W version I’m running is currently 6.50.2.3, but the most recent one that I’ve tried is 8.30.1 (6/19/2018); same results (can’t ‘Get Info’, status always a red ‘X’ in ‘Remote Device’ list).

I have added multiple ONVIF users to the camera, at all levels (Admin, Operator, Media User), again, same result.

I have tried adding the camera as protocol (a.k.a. Manufacturer) ‘AXIS’ and ‘Onvif’.  Same thing happens…

One difference in your second screen shot above from our system:  We don’t have the ‘Auto’  ‘TCP’  ‘UDP’ radio buttons.

I tried a chat, but no answer.  Will try again in a few minutes.

Thanks,
A

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Jose Malave
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July 3, 2018 - 9:26 am
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Please try again the chat so we may access remotely your computer and through your computer the recorder and camera and try some configurations.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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