Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Hybrid DVR (HYBDVR-FE016480) Can't 'Get Info' from AXIS P5514-E IP Camera
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
Axis User
New Member
Members
Forum Posts: 2
Member Since:
July 2, 2018
sp_UserOfflineSmall Offline
1
July 2, 2018 - 2:17 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi,

We’re trying to use an Axis P5514-E IP camera with a HYBDVR-FE016480 DVR.  The DVR finds the camera as type ONVIF, but when we try to Add Device as ONVIF and ‘Get Info’, we get a ‘Time Out!’ message (when the IP and ports are correct).  The IP address and ports have been checked, and double checked, otherwise we get a ‘Device not found’ error.  I’ve tried upgrading (and downgrading) the firmware in the P5514-E; same result.  I can connect to the camera and see the live video using other ONVIF tools, but not with the hybrid DVR.

Is it possible that we need updated code for the DVR?

DVR is:

     S/N:  PA4DF156W00097
     S/W:  2.616.GV00.0, build 2013-5-29

Thanks,
A

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 661
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
July 2, 2018 - 8:35 am
sp_Permalink sp_Print sp_EditHistory sp_QuotePost
sp_ReportPost

Verify that the camera is Onvif version 2.4 or greater. In the Axis camera there is an Onvif menu that will allow you to create a user, this is the user that you will use for Elite, Sibell and Prime recorders. 

Axis FAQ:

 

For Products running 5.40 or older:
Enable the parameter Webservices in Advanced > Plain config > Webservices

For products running firmware version 5.40 and higher, ONVIF access is disabled as soon as the root’s password is configured and to enable it an ONVIF user needs to be added under System Options > Security > ONVIF.

 

You also have two options with Axis Camera

ONVIF

800px-axiscamdahuanvr004.jpgImage Enlarger


AXIS

800px-axiscamdahuanvr007.jpgImage Enlarger

 

Please let us know your findings, we can also assist you remotely, for this you can open a chat session, we are here Mon – Frid from 9 to 8pm EST

sp_AnswersTopicAnswer
Answers Post

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Avatar
Axis User
New Member
Members
Forum Posts: 2
Member Since:
July 2, 2018
sp_UserOfflineSmall Offline
3
July 2, 2018 - 7:38 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi Jose,

The Axis P5514-E camera says the version for ONVIF is “Profile G, Profile S”.  Axis F/W version I’m running is currently 6.50.2.3, but the most recent one that I’ve tried is 8.30.1 (6/19/2018); same results (can’t ‘Get Info’, status always a red ‘X’ in ‘Remote Device’ list).

I have added multiple ONVIF users to the camera, at all levels (Admin, Operator, Media User), again, same result.

I have tried adding the camera as protocol (a.k.a. Manufacturer) ‘AXIS’ and ‘Onvif’.  Same thing happens…

One difference in your second screen shot above from our system:  We don’t have the ‘Auto’  ‘TCP’  ‘UDP’ radio buttons.

I tried a chat, but no answer.  Will try again in a few minutes.

Thanks,
A

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 661
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
4
July 3, 2018 - 9:26 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Please try again the chat so we may access remotely your computer and through your computer the recorder and camera and try some configurations.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Forum Timezone: America/New_York

Most Users Ever Online: 132

Currently Online:
32 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Dan Maresca: 460

Techpro Security: 404

shockwave199: 179

tubac: 166

Gilberto: 150

Jer7of9: 149

MrDeepFreeze: 136

javajeff: 132

Night Hawk: 100

West Coast Jones: 66

Newest Members:

marionja1

Bobbyb

henriettafo4

Michaelinank

miltonim16

angelinajm11

randivj4

hattiedk11

Thalaivas

maritzane60

Forum Stats:

Groups: 5

Forums: 28

Topics: 1298

Posts: 5548

 

Member Stats:

Guest Posters: 82

Members: 8051

Moderators: 13

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Ryan, Zeke Richey, Jorge Nava, Heath Phillips, Brian Lee, Eric Wilson, Michael, Tonya Haley, LittleBrad, Ted, Matthew Ernst, Ariel Millard, Ben Degraw