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Local monitor view question
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Mark
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October 29, 2018 - 11:18 am
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I have an Elite series DVR and for whatever reason one of my cameras has disappeared from my local monitor. Only a red ? and the camera name are visible on a black background. 

 

I can still see the camera using the TechProSS app on my phone. 

The camera is a CVIOB-ELE4IR28

Anything simple I am missing?

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Heath Phillips
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October 31, 2018 - 4:28 pm
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Hi Mark, 

What if you double click on the image at your local display and bring it full screen. Can you see the image at that point? 

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Mark
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November 1, 2018 - 11:17 am
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No… Same image (or lack thereof) in full screen mode.

 

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Jose Malave
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November 1, 2018 - 1:45 pm
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I am assuming that you have checked power as well as the cable by moving the cable to a good known channel port?

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November 1, 2018 - 6:31 pm
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Mark said

I can still see the camera using the TechProSS app on my phone. 

 

Yes… camera is working per my OP Jose. 

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Jose Malave
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November 2, 2018 - 8:53 am
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This “?” icon is shown when logged in and logged off locally? 

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November 2, 2018 - 11:02 am
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Jose Malave said
This “?” icon is shown when logged in and logged off locally?   

Yes.

I did reset (power cycle) the camera and also restarted the DVR via the system menu to try to correct. 

I also compared resolution settings to my other camera’s and found nothing there. 

My other wired camera’s are all CVIOD-TP2IRZ camera’s, and then I have a couple of wireless IP camera’s in the system which all work as expected. This one CVIOB-ELE4IR28 is the only one not showing now on the local monitor, but it did show in the recent past. I don’t remember changing anything.

Maybe I could remove and re-install the camera from the DVR? Not sure I know how to do that, or if it is possible?

 

Edit:

I am attaching a couple of photos, one of the camera / channel in question viewed from the TechproSS App on my phone, and another of the error log on my DVR. Photo’s were taken minutes apart. Hoping this might in some way help, or prove that I’m not nuts!

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Jose Malave
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November 5, 2018 - 9:01 am
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I would suggest calling or opening up a chat session, as this requires a few different steps that would take quite some time to find with a forum post. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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