10% Off All Orders + Free Shipping
Use Coupon Code Joy2017
Hurry! Sale Ends 12/31/17
Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Lost Camera Feed Locally and Remotely
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
cloudbrk
New Member
Members
Forum Posts: 1
Member Since:
September 23, 2017
sp_UserOfflineSmall Offline
1
September 23, 2017 - 10:14 am
sp_Permalink sp_Print sp_EditHistory sp_QuotePost
sp_ReportPost

I have a DVR-LT8240MHD from order#17213-131030.  This unit has been up and running for several years now with no problems.  Last night it was working fine, but when I woke up this morning and looked at it remotely, I was unable to connect.  I figured there was an internet outage or something.  I went to the DVR to look at the cameras on the monitor I had set up and there were no feeds for any of the cameras (I have 5).  I rebooted the machine to see if there was some sort of hiccup, but still nothing.

You can see in the pics attached what the screen looks like.  There is a connection to the camera because when I disconnect one of the cables, the icon changes for that camera.  Any ideas as to why this would be happening?  Were some software updates made overnight?  Do I need new firmware?  Any help would be greatly appreciated.

 

20170923_095741-1.jpgImage Enlarger

 20170923_095721-1.jpgImage Enlarger
 20170923_095725-1.jpgImage Enlarger
Avatar
Al P
Guest
Guests
2
September 23, 2017 - 10:34 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Very interesting… had the same thing happened last night to the same model dvr. I’m experiencing the same issues. Hopefully, a firmware update will fix this issue. I do believe they had a virus controlling cctv dvr’s. Hoping this will get resolved. 

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 566
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
3
September 24, 2017 - 9:59 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

For firmware requests and assistance please send an email to support@securitycameraking.com 

sp_AnswersTopicAnswer
Answers Post

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 566
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
4
October 1, 2017 - 2:22 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

For additional information:

 

There has been a widespread occurrence of DVR and NVR recorders being hacked remotely. A couple of weeks ago a backdoor vulnerability affecting up to 250,000 Hikvision devices was publicized and now we have been notified by another factory (the second largest security manufacturer in the world) that their recorders have a vulnerability that is being exploited worldwide on their recorders . It appears the hackers have found a way to use the local only 888888 user remotely in order to access the system. The attack makes changes to the video settings in order to make the screens black and rename the cameras as “Hacked”. It does not appear that they have modified or altered any of the stored recordings, nor have they locked the user out of the system.
As a supplier of security cameras from the 3 largest manufacturers we do our very best to
provide industry leading technical support and service to our customers. If your systems has been hacked please complete a ticket on our website and provide us with your order number, Serial number and the model number of your recorder. Include the fact that you have been hacked and we will provide priority support for your case.

The steps to remedy the issue are as follows:

  1. Log into the recorder locally using the 888888 username and password.
  2. Go to the default menu and click factory default.
  3. Log back into the unit and in the system info section record the serial number and
    firmware version information.
  4. Provide the serial number, Model Number (found on back of unit) and firmware version
    to us.
  5. We will provide updated firmware if available.
  6. Load firmware into the device locally with a USB stick or over the network from your
    PC.(Our Tech Support can assist with this step).
  7. After the upgrade is done change all your account passwords from default to a secure
    password using a combination of upper and lower case letters and numbers, eight
    characters or more and if you want network access, change the default port numbers
    from the default 37777 and 37778. Do not use port 80 and we recommend anything
    above 1024.

We have a large team of technical support staff and we will be working as fast as we can in
order to assist as many of our customer as quickly as possible. Please try your best to provide
all the information we have requested so that we can expedite your ticket as soon as possible.
Even if your recorder has not been hacked your should take this opportunity to make sure you
have the most current firmware. All three of the factories we do business with update their
firmwares on a regular basis. Many of these updates offer improvements in functionality, fix
bugs or offer improvements in security.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
37 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

BoberModAdorunund

StevenSoono

Waisher

KoskrymOperm

haleypg60

Loablerw

Nejolnepl

BruntzAdorunund

TheBlues05

Gregoryalaph

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5656

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka