Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
SmartPSS (Mac OS X) have trouble with older Ultimate Series DVRs
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
montrikdg
New Member
Members
Forum Posts: 2
Member Since:
March 25, 2015
sp_UserOfflineSmall Offline
1
March 25, 2015 - 10:13 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I have three 16-channel Ultimate Series H.264 D1 DVR (DVR-LT016480). I recently started using SmartPSS (Mac OS X), which is really nice compare to the older PSS (Mac OS X) software. The SmartPSS has trouble accessing two of the older DVRs though.

The one DVR-LT016480 DVR that SmartPSS works fine with is: s/n PA1HQ05600203, SW ver. # 2.610.GV00.0, build 2013-2-18. It’s the only DVR that can be accessed with a web browser (“Web Service”).

These two older DVR-LT016480 DVRs does not play back recordings on SmartPSS and gives the error message “Failed to start playback. DHNETSDK returns error.”:

s/n PA0EF04000418, SW ver. # 2.606.0000.0, build 2-10-2010, order # 1390-101008 (10-8-2010).

s/n PA2CF00700653, SW ver. # 2.608.0000.0, build 2-22-2012, order # 7272-120624 (6-24-2012).

These two older DVRs also respond very slowly to the SmartPSS Device CFG.

I think I need the firmware updates for the two older DVRs since the newest one with SW ver. # 2.610.GV00.0 works fine. Please advise. Thank you!

Avatar
javajeff
Member
Members
Forum Posts: 132
Member Since:
September 16, 2014
sp_UserOfflineSmall Offline
2
March 26, 2015 - 8:59 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Older DVRs work well with the older PSS since they are from the same era.  One thing you can try to get around the failed playback issue is by clicking the Event button on the left, then selecting a file, then click play.  It could be that only the timeline playback is not working and you may be able to access playback from the files directly.eventbutton.PNGImage Enlarger

Avatar
montrikdg
New Member
Members
Forum Posts: 2
Member Since:
March 25, 2015
sp_UserOfflineSmall Offline
3
March 26, 2015 - 6:48 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

So the software on the older DVR-LT016480 DVRs are not upgradable to version # 2.610.GV00.0 ?

The Event playback workaround does work for both older DVRs. Thank you.

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
4
March 27, 2015 - 8:23 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

You could try to send us pictures of the DVRs Back, front and inside main board with the model numbers, firmware version and build date of each to see if there is a newer firmware. These 2 units are very old. We normally don’t change the models of he units but the internals change very quickly so firmware is different for newer hardware

Avatar
javajeff
Member
Members
Forum Posts: 132
Member Since:
September 16, 2014
sp_UserOfflineSmall Offline
5
March 27, 2015 - 8:50 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

The Event playback workaround does work, and I know it is an inconvenience not to have a working timeline.  But electronics that are part of an era are likely stuck in that era.   Send pictures to tech@techprosecurity.com and we can check for firmware updates for your unit.

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
28 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

CoinLight

Roberttal

Alisa93exage

RichardFex

shelleyls2

AlicePrist

KellomAdorunund

Taannoshat

Sergiolialt

CharlesSmecy

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5646

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka