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rhouston
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July 26, 2014 - 5:29 pm
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I have the DVR-LT 4120MHD.  I added users to the DVR system, one of which is an account with admin privileges.  When I try to use the new account to log into the DVR with the TechproSS iPad version, I get a message saying invalid password.  I went back to the DVR to ensure the password was correct and it is.  I can however, access my DVR via the app with the admin account that came with the DVR.  Does anyone have any ideas?

I also cannot use the new username to access the DVR via the web interface, but the admin account that came with the DVR works with the web interface.

The only way I can get my new username to work, is to type the IP address of he DVR in directly to my browser, and then the new username and password works.

Anyone have any ideas to get my iPad to use the new username and password instead of the admin that came with the DVR?

Thanks in advance for your help.

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latedogg
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July 27, 2014 - 3:31 pm
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The dvr has its own username and password that you set up on the dvr itself.

The TechproSS software has its own username and password. So when you install it admin/admin is the default username and pass that works regardless of what your dvr username and pass is. So if youd like you TechproSS application username and password to match the dvr username and password go to settings | accounts and change the password.

Long story short the the dvr has its own password and the TechproSS has its own password.

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Techpro Security
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July 27, 2014 - 7:16 pm
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Sorry but I have to comment on this post. You MOST definitely have to put the same username and password that you have in the DVR in the software. One thing you should test is if the username and password you are trying to use in the app works at the local interface. disconnect the ethernet cable and login to the DVR, if it works then open the app and DELETE and RECREATE the device on your phone. Make sure you use the correct username and password you have tested at the local interface in the app. One quick note, if you have modify too many thing in the Network settings of the DVR it could cause the app not to work correctly. The only thing you will need to change is the IP address and HTTP port in your DVR, if your DVR IP address is within the same range as your network then you will only need to change just the HTTP port to something different than 80. Must Home ISPs will block that port for incoming connections. If you have any other devices that are not working, make sure you delete and recreate the connection prior to connect the ethernet cable back in the DVR.

Thanks

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rhouston
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July 27, 2014 - 10:54 pm
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Thanks for all the help.  It seems the system does not like underscore symbols in the password.  Now the usernames work fine.

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