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RB
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Forum Posts: 1
Member Since:
October 13, 2018
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October 13, 2018 - 1:54 pm
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Hi all,

Hi have a TRIDVR-EL8ME4. Something happened last night and I can no longer view my cameras via my phone. I checked the DVR and it is still recording. I then tried to remote in via IE. I can remote in but if I try to view the cameras I get a “You have no rights” displayed for each camera.  I have also logged in as Admin and get this same statement. I created a new user with Admin control and verified that under the monitor tab all cameras are checked. 

I’m assuming this error is also affecting why I can not use my phone to view the cameras.

How do I recover from this error?

 

Thanks,

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Jose Malave
Boca Raton, Florida
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October 15, 2018 - 11:13 am
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Please contact us by phone 866 573-8878 option 3 for Support. or Open a chat session above. 

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