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TRIDVR-ELE4ME not seeing hard drive. Installed new hard drive and still couldn't see it when I went to format it. Unit is steadily beeping and the HDD light is on. Could it be the cables?
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gfw134
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July 18, 2023 - 11:39 am
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Installed new hard drive and still couldn't see it when I went to format it. Unit is steadily beeping and the HDD light is on. Could it be the cables?

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Jose Malave
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July 18, 2023 - 2:44 pm
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Did you use a Surveillance Type drive? Also, ensure that your power adaptor is in good condition, testing with a 12VDC 5Amp power supply should help test this. 

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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gfw134
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July 18, 2023 - 4:30 pm
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Actually I saw the option to format so used a regular HD.

I just ordered a surveillance drive, WD Purple, and will install that Thursday when it arrives.

 

Thank You.

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Jose Malave
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July 18, 2023 - 4:37 pm
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Its my pleasure let us know how it went. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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gfw134
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July 20, 2023 - 3:37 pm
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I plugged in the new surveillance drive and it's still not seeing a HD. 

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Jose Malave
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July 20, 2023 - 3:51 pm
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Do you have another 12VDC 4Amp or higher power supply? As aforementioned the adaptor may not be providing ample amperage. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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gfw134
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July 24, 2023 - 12:12 pm
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Jose,

Turns out it WAS the power supply.  

Thank You Very Much.

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Jose Malave
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July 24, 2023 - 12:14 pm
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I am glad that was it and not the unit needing to be replaced. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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