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MY PTZ Cam Problem
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This Old Prepper
Richmond Kentucky
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June 23, 2017 - 10:26 pm
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I have a 1080p Techpro TVI 2mp Mini IR 18X indoor/outdoor PTZ [#TVIPTZ-TP2IR18XME] that was ordered on May 31st and is now giving me a problem. It is attached to a 16 Channel Sibell Recorder 1U – CVI / TVI / AHD / 960H / IP [#QDVR-SBE16M]

Yesterday, I found this camera no longer responds to any of the PTZ commands including zoom. I went to the DVR and rebooted but no change. I did notice an odd image at night while using the infrared  (see attached)Camera-PTZ.PNGImage Enlarger

I also have a second one of these cameras that is about 60 days old that is working fine with no issues on the same DVR. These are excellent cameras and I hope this is just a “fluke” problem

Any suggestions on what I can do or does this camera need to be replaced?

 

Thanks

Dan

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Heath Phillips
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June 26, 2017 - 9:15 am
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Morning Dan, 

Have you tried power cycling the camera yet? 

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LittleBrad
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June 26, 2017 - 9:39 am
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Hello Dan,

 

Please try Heaths suggestion of power cycling the camera. Also, are you using RS485 connections for your PTZ control or only the Coaxial? 

Check out the following video for the settings you will need to use at your local interface for Coaxial only controls: 

 

If you are using RS485 we will have to take a few extra steps. 

 

Thanks!

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This Old Prepper
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June 26, 2017 - 9:40 am
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Yes since I wrote the original post, I have rebooted the DVR and I have power cycled the camera with no changes.

This morning  the camera does not show up at all…..completely blank as if it was not there

 

BTW, this is the newer of the two units I have and is less than 30 days old I believe

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This Old Prepper
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June 26, 2017 - 9:51 am
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Update

This camera went blank on my PC in my office however, it was still visible down stairs on the DVR monitor.

I went thru the steps in your video and the setting match what you are showing.

 

I still cannot  use any PTZ controls from the DVR….it is like a static camera

 

I am using only coax (piggyback from Tech Vision)

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Heath Phillips
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June 26, 2017 - 10:57 am
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Are you able to swap the channel inputs for your two PTZs at the back of the recorder, and tell me if the issue follows the channel input or the same camera? 

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This Old Prepper
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June 26, 2017 - 5:15 pm
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It stayed with the same camera and the other one worked on the other input

Also, I cannot get it to even bring up the settings display but I can on the one that is working

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Heath Phillips
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June 26, 2017 - 5:24 pm
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Ok so we can say for certain it is not the DVR, it still could be an issue with cabling. Is it possible for you to basically swap these cameras and their location and look for the same results? Just this time we will need to figure out if the issue follows the cable or the camera. 

Short of that I would also recommend giving us a call and having one of our techs log in and see if we can resolve it remotely. 

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This Old Prepper
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June 26, 2017 - 5:59 pm
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Well, both are mounted on the highest point of the hose and are on opposite ends…Let me see what I can do. The one giving me the issue is the easiest to get to

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