May 18, 2015
I believe Jeff just responded to your email with the correct Config tool and explained a few things depending on how you are powering the camera. The only way to set this camera to defaults is to unscrew the camera lens cover and see if there is a reset button on the first board on the inside. If not the best way for us to figure this out with you would be for you to contact the free support line at (866) 573-8878 option 3. Thanks.