10% Off All Orders + Free Shipping
Use Coupon Code Joy2017
Hurry! Sale Ends 12/31/17
Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
IPOB-EL1MPIR50-E Static IP not staying.
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
dwallstead
Member
Members
Forum Posts: 3
Member Since:
July 14, 2016
sp_UserOfflineSmall Offline
1
August 2, 2016 - 11:33 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello!

I had a mix of 1MP bullet and dome IP cameras, for a total of 8. I just added 2 more 1MP bullet IP cameras, model IPOB-EL1MPIR50-E for a total of 10. I logged in to the web interface of the cameras and set the IP to static on each of them and used 10.1.1.99 for one and 10.1.1.100 for the other. After about one night of operation, both cameras continuously end up with an IP of 10.1.1.80 for no apparent reason. When I log back in to them, the video actually switches randomly between the two because they are both on the same IP. I have had to change them back 3 times now in just 2 days. They are not being completely reset to default, as my admin password still works. 

It should be noted that these cameras are both plugged in to the switch (IP 10.1.1.1) on the back of our NVR. The NVR is model NVR-ELE32C-16P4K, 32 channel 4K NVR with 16 PoE ports.

 

Any help or ideas would be greatly appreciated!

Avatar
LittleBrad
Moderator
Moderators
Forum Posts: 82
Member Since:
April 13, 2015
sp_UserOfflineSmall Offline
2
August 2, 2016 - 2:15 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello There,

Do both cameras have the same firmware?  If you would like you can start a live chat with us and we can remotely log into a computer that is on the same network. Direct Link:  http://messenger.providesuppor…..kr3z4.html

Avatar
dwallstead
Member
Members
Forum Posts: 3
Member Since:
July 14, 2016
sp_UserOfflineSmall Offline
3
August 2, 2016 - 5:43 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

LittleBrad – 

Both cameras are the same version, see below:

2.420.0000.12.R, build : 2015-12-22
3.2.1.315911
2.4.1

I may do the live chat, but most likely it will be tomorrow.

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 566
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
4
August 3, 2016 - 9:30 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi,

If you have a laptop on hand. Please connect this laptop to one of the PoE Ports in your NVR-ELE32C-16P4K.
Use the config tool to set all of your cameras to DHCP, after doing so remove all of the cameras under the Remote tab. 

You will then need to manually input each camera using the ” Manual Add” button on te Remote Tab. To see your cameras IP, use the Config Tool. After doing so, you will no longer get doubled channels. 

The issue comes from setting the cameras to static on the internal Switch. Cool

Let us know if you completed this and your findings. 

Open a chat if you need assistance. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Avatar
dwallstead
Member
Members
Forum Posts: 3
Member Since:
July 14, 2016
sp_UserOfflineSmall Offline
5
August 3, 2016 - 10:42 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Jose – 

Thank you for your solution and I will try this but nothing is explained in this answer, like mainly: 

Why do my other 8 cameras do just fine plugged in to the switch with static IPs?Confused They have been this way for months, been powered on and off, etc, no issues.

Why is it that setting a static IP doesn’t work with this switch? No switch or IP devices I have ever worked with behave this way. Static means static. If that isn’t the case, then it should not even be an option on the camera.

Also, on a side note: The Config Tool has thus far been unreliable for me. I have refreshed 3 times while I type and it has not been able to pick up all 10 cameras on the network yet. It has some, and I can configure them, but not all. That program is flawed somehow, not sure what to say about it. I can use a third party IP scanner and get all the cameras, two other switches, and it detects the NVR itself quicker and more accurately than the Config Tool.

 

Sorry to put it that way, but I need more explanation than what I see here. 

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 566
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
6
August 4, 2016 - 3:17 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Why is it that setting a static IP doesn’t work with this switch? No switch or IP devices I have ever worked with behave this way. Static means static. If that isn’t the case, then it should not even be an option on the camera.

The current firmware on the recorders look for anything on the Switch network. This inclused all the streams of each camera. Cameras have two or more streams. This is why you are getting the same IP twice.

Also, on a side note: The Config Tool has thus far been unreliable for me. I have refreshed 3 times while I type and it has not been able to pick up all 10 cameras on the network yet. It has some, and I can configure them, but not all. That program is flawed somehow, not sure what to say about it. I can use a third party IP scanner and get all the cameras, two other switches, and it detects the NVR itself quicker and more accurately than the Config Tool.

 The configtool will see the cameras based on the devices mac address and the vendor id. This means that any camera on the network will show on the list. If you are not connected directly onto one of the ports of the built in PoE switch you cannot see them as the internal PoE Switch creates its own network. To use the configtool in this manner ensure that the computer is on the same IP Scheme as the recorders internal switch and connect the computers LAN adapter to one of the ports of the recorders PoE Switch then launch the configtool. You also need to ensure that the computers firewall rules are allowing the incoming and outgoing packets to this application (configtool).

If you continue having issues please give us a call or open a chat session. We can assist remotely. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
18 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

Bobbyloott

WilliamCuh

TimothyHoish

annaxb11

Annarindrype

ThomasSok

BladecliffAdorunund

manuelln16

DentalBib

BoberModAdorunund

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5665

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka