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NVR 16 POE would not boot
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patrickthenomad
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November 18, 2015 - 10:19 am
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When I arrived to work the NVR was not displaying video or lights on the front panel but the fan was operating.  I called the support line and received the VM.  After leaving a message I began to trouble shoot and started to unplug everything from the unit.  Down to just power and video it would still not boot.  

I opened the unit and began to unplug HDs.  Down to one HD from three the unit would boot.  I plugged the first HD back in and it still booted, then plugged the second HD that I unplugged, back in and the unit failed to boot.  I believe I have a bad HD.  I am wondering what I need to do to verify this to support and also if I have any warranty for this HD.  

 

Regards,

 

Patrick

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Jose Malave
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November 19, 2015 - 3:39 pm
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Hi Patrick,

 

Please send an email to support@securitycameraking.com with the email used to purchase the equipment. I was unable to find an order using the email on your forum account. 

From this I can check the Order and see if the Hard Disk Drive is under warranty.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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