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Time Sync Issue
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NWulf
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December 30, 2015 - 1:34 pm
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I am having troubles with a camera syncing to our internal time server.

The camera is the EL3IR100ML-D2 zoom camera.  The time is behind about 10 min and 5 second.  I have several EL1MPIR50-E cameras that have the same NTP settings and they are all right on.

I am not using a NVR server.

Any thoughts?

Nick

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Jose Malave
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December 31, 2015 - 9:03 am
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Please post the version and build date of the camera. I can verify if it has the current firmware installed. We can perform an upgrade and test afterwards to see if its resolved. In some cases its an issue with how the packets are handled within the network where the camera resides. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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NWulf
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December 31, 2015 - 2:27 pm
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Software version:  2.420.0000.0.R

Build:  2014-08-21

Web Version:  3.2.4.213946

ONVIF Version:  2.4.1

Yesterday I synced it to the computer time I was using to view the settings and it was right on…but then at some point it flipped back to 10 min behind.

I do have a spare that is the same model.  I will boot that up to see if the version is the same and if the time on that one is off 10 minutes as well.

Thanks for checking.

Nick

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NWulf
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January 6, 2016 - 11:17 am
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So, do you think I need an firmware update?

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Jose Malave
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January 11, 2016 - 8:23 am
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The Model of the camera is missing the part that designates if its a Buller or Dome. Please post the full model of the camera. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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NWulf
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January 11, 2016 - 11:26 am
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I’m sorry.  That info was right from the camera info page.

From my first post, the camera is EL3IR100ML-D2.  On the side of the camera it says IP0B-EL3IR100ML-D2.

That help?

Nick

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Jose Malave
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January 12, 2016 - 12:37 pm
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I have sent you the most up to date firmware on a PM.  

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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