You need to open 2 ports on your router first and here is a video on how to do that:

http://www.securitycameraking……ote+access

The port forwarding explanation starts at 12:40.

Then you can use these videos to setup your mobile devices: 

http://www.securitycameraking……ideos.html

If you have any additional questions please feel free to call us at 866-573-8878