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NVR-ELE32-4k Abnormal Rebooting Flag 0x06
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kashdaddy
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April 26, 2018 - 5:35 pm
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NVR is abnormally rebooting at random intervals……..sometimes close to two hours, sometimes at 11 minutes.  Reboot with flag (0x06).

Auto Maintain is set to: Never

Hard Drive Detect – all ok

System Version: 3.210.0005.0, build date: 2016/06/14, Web Version: 3.2.3.66468

Any idea what may be the cause?  System is currently running with one 6TB hard drive.

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Jose Malave
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April 26, 2018 - 5:54 pm
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It is very rare to see 0x06. How old is your drive in this unit? Also, You may want to upgrade your firmware as its very old. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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kashdaddy
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April 26, 2018 - 7:41 pm
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Jose Malave said
It is very rare to see 0x06. How old is your drive in this unit? Also, You may want to upgrade your firmware as its very old.   

Drive is about four months old. 

What steps do I need to follow to update my firmware?  How do I locate the latest?

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Jose Malave
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April 27, 2018 - 8:56 am
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Please send an email request to support@securitycameraking.com with your Serial Number and the information you gave above, also adding your Order number or account information in order to receive the firmware files and assistance.  

Please ensure that your current drive is also a Surveillance Type Drive as it can cause errors if its a normal PC drive that cannot handle the 24/7 read and write cycles that a CCTV Recorder creates. 

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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kashdaddy
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April 27, 2018 - 7:18 pm
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Jose Malave said
Please send an email request to support@securitycameraking.com with your Serial Number and the information you gave above, also adding your Order number or account information in order to receive the firmware files and assistance.  

Please ensure that your current drive is also a Surveillance Type Drive as it can cause errors if its a normal PC drive that cannot handle the 24/7 read and write cycles that a CCTV Recorder creates.   

Thank you for the info about.

I had stopped recording to see if it was hard drive related……………..don’t seem to be a hard drive issue.

I think the problem may be one of the cameras………….but I am doing some individual testing to isolate and confirm the problem.

I just thought there was a exact description for the error code of 0x06.

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Jose Malave
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April 29, 2018 - 9:20 am
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The error codes go from 0x1 to 0x5 when you get 0x6 it could be a few different things and its a matter of testing all of the essential components such as HDD, cameras and recorder. Let me know how it goes with the isolation. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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kashdaddy
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April 29, 2018 - 12:07 pm
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I tried running with UPS, different UPS and no UPS for a day – no solution there.

I tried running in record all channels mode and no record and recording 4 channels – no solution there.

I log into all of the cameras – turn off maintenance on all cameras – no solution there.

I am running a WD yellow label and I will now try a surveillance HD to see if it was the TYPE of hard drive that is causing such problem.  I don’t know if this particular yellow label cannot take the heavy read/write volume of the NVR.  I am running 16 x 5mp cameras at 1920x1080P.

Also, this NVR comes with two LAN ports for redundancy………..I am only currently running one, but I can set up the other and run both to see if this may help.

I connected my NVR to a Netgear 16-port gigabit switch.  Netgear-16 is connected to my Asus Router and two other Netgear switches.  My Asus router is connected to my fiber modem.  I don’t think its the network as this problem was occurring before I placed the NVR on this network, but I can try to do some isolation for testing purpose.

These switches are connected to a Passive 8-port Injector that is connected to each 5MP camera and one Sunba 20X PTZ.

I only have one 6tb hard drive in the unit for testing purpose.  Yellow label WD.

Also, I will try to update the firmware and see if that will resolve the issue. 

Of course, I will try one step at a time to try to isolate the problem.  I will post my findings.

Please let me know if there is any other ideas or things I can try to fix this problem.

The rebooting is random, so its hard to pinpoint:  sometimes every two hours, sometimes every hour, sometimes every six hours.  Rebooted 7 times for last night.  rebooted only twice for today.  rebooted 4 times for the entire day the previous day.

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kashdaddy
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April 29, 2018 - 4:30 pm
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I BOND the two NIC output on the NVR to work as one for fault tolerance.  I will run it overnight to see if its a network connection issue.

Also, bare with me since I am a newbie at this stuff.

Any input/suggestions would be great as I journey thru this.

 

UPDATED: 4/29/18 5:34pm -:  Not a network connection issue, because I just got a abnormal reboot.

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Jose Malave
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April 30, 2018 - 11:38 am
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Lets try and get the unit up to date in firmware and see if this is related to the firmware itself. Please send an email request to support@securitycameraking.com with your Serial Number along with the Order number when you purchased it if you do not have the Order number I can find it using an email address. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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kashdaddy
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May 1, 2018 - 4:22 pm
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UPDATED May 1st, 2018:

I got the problem resolved.  Let me first say that Securitycameraking has been very helpful in helping me to resolve the issue and also very fast with their communication.

The problem was some of the cameras was causing the abnormal rebooting.  Nothing to do with the NVR or Network Switch or anything else.  Even though, I check power supply, hard drive, firmware, etc.

I was using ten of the GW Security GW2040IP 5mp cameras and this was the problem.  I took all of the cameras off the system and added them back in pieces while testing and found out this was the problem.

In addition to the GW Security bullet camera, I am using several Sunba PTZ, Jennova Bullet camera and SV3C.  These other cameras have no issues. 

I updated one of the GW2040IP cam with the latest firmware and added it back to the system to further test the camera stability to decided if to move forward with these camera. 

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Jose Malave
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May 1, 2018 - 4:55 pm
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Great!,

Let us know if you need any further assistance. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

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