August 28, 2015
I’m accessing the 8 channel NVR with POE just purchased from this vendor a few months ago.
All IP cameras are up and SmartPSS works fine.
When I try to access the NVR through the IExplorer or Chrome browsers by entering the IP address, I see the login screen and it attempts to download the webplugin.exe file. It’s a consistent FAIL because of the version of my OS. I’m running Win 7 Pro 64 bit with Service Pack 1 installed.
I called tech support but the hold time was going on infinite and multiple messages say to just go to the forum for support.
Where do I get the proper web plugin?
May 15, 2015
I have found this to be Internet Explorer security settings about 90% of the time. If you have not done this = Open Internet Explorer and click the ‘gear’ icon at the top right – Choose ‘Internet Options’. When that opens – go to the ‘Security’ tab (2nd tab at top) Look for a ‘Custom Level’ button and click it. Now you are looking at a list of .Net entries – scroll down to the ActiveX entries.
Find ‘Download unsigned ActiveX controls’ and set to ‘Prompt’.
Find ‘Initialize and script ActiveX controls (not marked safe for scripting) and set to ‘Prompt’
Save your way out of that dialog, and enter the IP address of the DVR into the address bar of Internet Explorer. When the login prompt appears – stop – go to the Internet Explorer ‘Gear’ icon again and this time choose ‘Compatibility View Settings’. When that dialog appears – click the ‘Add’ button so your IP address appears in the lower box. Close that dialog.
Now – run the ActiveX add-ons and it should work.
Chrome has recently ended support for third party APIs and will no longer utilize activeX controls – so Chrome won’t work with much of anything right now.
Let us know if that helps!
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