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Motion Detection Push Notification stopped working
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Techpro Security
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November 5, 2014 - 7:46 pm
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Hi, 

we apologizes for the inconvenience. please follow this link that refers to the app updates and push notification: http://www.securitycameraking……ure/#p2509

 

Thanks

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ES47
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November 2, 2014 - 4:59 pm
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It stopped working 4 days ago… I have not changed any settings.

 

-8 Channel Ultimate Mini

-iPhone 5s

-Using TechproSS app.

 

*When I go to ‘Push Config’ in the app I turn ‘on’ the notifications and it syncs with the DVR like it always has… but I receive no motion detection alert notifications… (Notifications are turned on in the phone for the app).

 

Any thoughts would be appreciated.

 

Ed

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Gilberto
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November 2, 2014 - 6:29 pm
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Hello good day, sometimes defaulting the settings at the DVR/NVR and reconfiguring will help also make sure that your still recording the sub/extra stream. Hope this helps have a great evening. 

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ES47
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November 4, 2014 - 8:31 pm
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Thanks for your reply.

After thinking about this more I believe it stopped working last week when I did the iOS update to 8.1.  This seems related to my post from several weeks ago where the alert tone stopped working for motion alerts after the initial ugrade to 8.

I will wait til the updated app is released.

Thanks again,

 

Ed

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ES47
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November 5, 2014 - 7:29 pm
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Well…

I noticed today the updated TechproSS app was available.  I downloaded it.  I can still view the cameras and turn on the push config and select the cameras I want to receive alerts on… but the motion is still not producing an alert to the phone…

This makes no sense…

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November 5, 2014 - 7:45 pm
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Good evening is there a chance you can PM me your contact information I would like to log in and check out your configuration so we can trouble shoot the issue real time.

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ES47
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November 18, 2014 - 9:47 am
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Is there any new information about when the TechproSS app will be fixed to allow the motion detection push notifications to begin working again?  The notifications are a major thing for me…

 

Thanks,

Ed

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November 18, 2014 - 10:40 am
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There is a fix in the works . Sorry for the delay but we are working to resolved this issues fast as possible. 

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December 14, 2014 - 2:10 pm
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I downloaded the updated app a couple of days ago.  I’m back to getting the notifications visually, however, I’m now having the same problem I did before it quit working initially… there is NO sound along with the visual banner alert.  I have triple checked all of the settings..phone is not muted….

This is aggravating…

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December 15, 2014 - 9:56 am
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Good morning ES47 what version OS are you running?

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