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SmartPSS Can Not Find Network Host
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Marcocet
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January 28, 2015 - 5:31 pm
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Running it on a mac (OS 10.9.5). DVR is connected to the same network as the computer. The DVR shows up on the list of devices, but when I add it and try to log in or get info I get an error message that says “Can not find the network host!”. I’ve tried altering the IP and ports to see if there was a conflict but no luck so far.

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Marcocet
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January 29, 2015 - 8:38 am
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Figured it out. Wrong IP segment. Set it to DHCP and it’s all good.

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javajeff
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January 30, 2015 - 9:41 am
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Glad to hear it!  Let us know if there is anything else that you need.

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Ginotto
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August 11, 2016 - 7:35 am
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Hi,

I have the same issue now. Even if I change the IP address of the NVR to an IP address in the range of my time capsule, it still gives the same error. Could somebody help me out with this? 

Thanks

Greetings

Gino

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Jose Malave
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August 11, 2016 - 8:56 am
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Ginotto said
Hi,

I have the same issue now. Even if I change the IP address of the NVR to an IP address in the range of my time capsule, it still gives the same error. Could somebody help me out with this? 

Thanks

Greetings

Gino  

Please open a chat session and we can assist remotely. 

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Heath Phillips
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June 21, 2017 - 10:27 am
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Hi Tom, 

Usually when the software can not find the network host something has changed like the IP address or port of the recorder. If you can provide me with some order information for a system you purchased from us we would be happy to log into your network and figure out why the software is no longer connecting to your recorder. 

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erti
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August 10, 2017 - 5:39 pm
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i use windows 7 and i have that problem with cannot find network host. how can i solve it??

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Heath Phillips
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August 11, 2017 - 9:14 am
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Good Morning, 

As mentioned before, when the SmartPSS software says “Cannot find network host” it is because the software can no longer communicate with the recorder over the network.

This means you need to evaluate your IP address and port settings, make sure you have the correct info in the software.  

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