Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Sybell app not working
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
Trevor
Guest
Guests
1
August 24, 2018 - 3:04 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Just installed new Sibell NVR and the latest version of the Sibell app on Android.  No matter what we do we are unable to get the app to connect to the NVR.

 

1) Port forwarding is enabled and confirmed to be open from outside the LAN

2) The web-interface works externally without issue.

3) We have tried inputting both the ddns address we assigned and the current public IP.  We have tried both with and without specifying the port (nvraddress.net:80).

4) We’ve also tried changing the default ports on the NVR (and adjusting the firewall to match).

5) Have tried multiple mobile devices while connected to the LAN and externally from other networks without success.  

 

No matter what we do we get a network failure message when trying to connect via the app.  Not sure what else to try at this point.

Any other suggestions?

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 699
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
August 24, 2018 - 3:44 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello Trevor,

This sounds like you need technical support from us. We can do a remote session to this location and check your Sibell Recorders settings and Modem/Router. Please open a chat here or give us a call at 866 573-8878 option 3. 

You will need ports 6036,80 and 554 opened for the application to work properly if you changed the HTTP port you must define it by adding :port to the address. for example 192.168.1.200:88 if the port is 88

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Forum Timezone: America/New_York

Most Users Ever Online: 138

Currently Online:
38 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Dan Maresca: 460

Techpro Security: 404

shockwave199: 179

tubac: 166

Jer7of9: 151

Gilberto: 150

MrDeepFreeze: 136

javajeff: 132

Night Hawk: 100

West Coast Jones: 66

Newest Members:

prom-electric.ru - stm

jacquelynoz1

Nancyfeept

Growergab

frankvd11

KellyLEN

prom-electric.ru rgb

GustavoKat

prom-electric.ru - atmega

dominiquemk3

Forum Stats:

Groups: 5

Forums: 28

Topics: 1359

Posts: 5675

 

Member Stats:

Guest Posters: 105

Members: 9178

Moderators: 13

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Ryan, Zeke Richey, Jorge Nava, Heath Phillips, Brian Lee, Eric Wilson, Michael, Tonya Haley, LittleBrad, Ted, Matthew Ernst, Ariel Millard, Thomas Dapra