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June 22, 2013
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I have been using Techpro SS Lite on my Iphone 5 for a while now and have not had a problem logging into any of my DVRs. I purchased the Plus version today and copied all the same info for the devices under device manager. When I try to log in using Plus, I get the message “system does not support the device (dvr name in Plus) (camera # in Plus)” under the camera that I want to view for 2 of the DVRs. On the 3rd DVR and on my home DVR, I have no problem. Please advise what the problem could be. Thanks
March 9, 2013
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The Techpro SS Plus has some features that are not supported by some of the older firmwares. Please contact our tech support so they can provide you with the newest firmware. Assuming your DVRs are compatible with this newest firmware, it will resolve your problem.
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