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Lisa
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April 24, 2020 - 5:31 pm
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My Guarding Expert will only work if my wifi is OFF on my phone or tablet. I cant let it run like this without killing all my data. My local service provider has “fixed” this twice and when I get home it still wont work unless I turn the wifi off. Im frustrated beyond belief and need someone to help me fix it. Anybody have a clue what I can do to remedy this?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

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Jose Malave
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April 24, 2020 - 5:42 pm
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Lisa,

 

You may have the external entry, please try to add an internal entry as your router/modem may not have whats called “nat Loopback”.

 

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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Lisa
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April 25, 2020 - 8:30 pm
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Thanks so much! Learning some things I did not know how to do before. 

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