Posts Tagged ‘ ’ Has a New Location – Colorado Extended Hours and Service

Written By:
Wednesday, February 18th, 2015

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What our new Colorado office can do for you! announces that our new office is open for business in Colorado! We’ve always worked hard to offer the best possible services and products to our customers. And as demand has grown on the west coast, we’ve grown to meet that need. As a direct result this also means extended benefits to our East Coast customers as well. What are the ways this will benefit both the East Coast and the West Coast? What can we now do to better serve you and your needs that we couldn’t before? What can you look forward to in the future from this expansion? Will any of our services change? How are they going to change? Let’s break some of these questions down together and see just what advantages, services and expectations our company has for you, our customer. We’ll cover the new advantages, changes and what this means to the future of the company!

First let’s talk about some of the advantages that we can now offer you. Not the least of which is that, our new location now allows for faster shipping to the West Coast. While this is a rather obvious benefit it bears mention in that this means instead of having to wait 5-6 business days for your equipment, you can now receive it much faster. How much faster? Generally speaking, it will be delivered in about 3 days depending on your location. Another advantage is that with our new location, we can provide extended hours of operations.

This will include both our sales representatives and our tech support staff from both coasts. So if you are on the East Coast we will be in operation from 9am to 8PM eastern, or on the West Coast 6AM to 5PM pacific, we are available to assist you in your purchases, configurations, installations and most of the general services you’ve become accustomed to. One other obvious advantage we can offer to you is that we will now have increased space, and that means increased stock! We’ve grown a lot, and as a result our products tend to fly off the shelves. Now we will have even more product availability and stock. This will allow for more inventories and a greater availability of product to both coasts. So from longer office hours, to larger stock, we are here to provide you with the best we possibly can.

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That brings us to the new changes that are occurring in the company. This isn’t as bad as you might think; change in this case is a great thing! Many of our regular patrons may be used to working with certain personnel, and while their location may have changed, each and everyone one of us is still just as available and just as eager to assist you. We may have different hours or different locations but all of us will be available by phone and email and we will be able to help all our customers later.. or earlier as the case may be, into the day. Another change in the staffing is that we are growing. Many departments have new faces but all of us are trained in the same manner and with the same expectations of performance to give you the best services we possibly can. And that brings to one final major change that you may notice, and that is our new products. We are constantly updating our inventory with new products and advances to our systems. In truth, this is one of the benefits of this constantly advancing industry. As new more efficient equipment comes out, we are ready to quickly offer you better and better products. You’ve no doubt noticed our HDCVI products and just how quickly they’ve advanced. But as with all our products we stand by them, and you need not worry about finding support or equipment for your older systems. So with every new change there comes a new advantage to you, a new improvement to us, and a new future that has you at the center of it.

Now what do all these advantages and changes mean for the future of our company? Well, we are going to continue to grow and this means a great deal of advantages. The first of which are increased resources offered, and as we talked about, our staff and stock is one thing that’s obviously grown and may continue to. This will mean faster service in tech support and more sales staff to answer your questions and help you build the system that best suits your needs. This will help you both in your purchases and in the installation and maintenance of your equipment. As our space grows we will have increased equipment stock as well. Even with the constantly evolving technology, it is our pleasure to support all the systems we offer and this helps us do so. Again, like we discussed before new stock will become available quicker as we now have an office closer to the west coast, allowing us to offer our new equipment faster to any coast. Aside from greater resources we plan in the future there is also new equipment and advancing products as we continue to be on the cutting edge of development and quality control. This allows you to see the best of what the industry has to offer at competitive pricing.

So what’s the over-all conclusion to all this? The new advantages we can offer will give you better service, equipment and pricing than before. The changes taking place within our company are all to better serve you.   And even with our changes all of the same standards of services and quality products and personnel will still be there, the same as always. We look forward to building a future that continues to serve and benefit our customer base with new products, great services, and knowledgeable staff.   It will always be our pleasure to offer the same great personnel, services and product.

Facebooktwittergoogle_plusredditpinterestlinkedintumblrmail – From a Dealer Point Of View

Written By:
Wednesday, April 9th, 2014

Why buy from

When you deal with, you will discover a new experience from a Security Camera distributor. I discovered this as a dealer for Techpro Security Products (The manufacturer and distributor of Security Camera King’s products. In my 40 years in the business, I had never found the level of professionalism, service, and quality found here. Need a quote? You will have it in minutes, instead of days, which is quite common with other suppliers. Need a shipment to go out fast? Same day shipping is the norm here, not two or three days later. Export? We do that, no problem. Worried about quality? In three years of working as a dealer for Techpro Security Products, I never had a bad DVR, and only one bad camera. This was out of literally hundreds shipped. The company claims an RMA rate of 1%, but my experience was better than that. Have a tech question? I have NEVER worked with better-trained techs in all my years. The sales people can answer most questions. The experts in the tech support department will quickly handle the tougher ones. In a very unusual arrangement for a company in this business, there are more techs than sales people. Because client service is such a vital part of the company’s ethos, we are growing and expanding to better serve our growing customer base. Yes, we always want to get that first order, but subsequent orders are far more important. That is the key to success. Excellence in product, service, and client satisfaction is our goal. We really understand that it is far easier to lose a customer than it is to get a new one, so we work hard to keep all happy.

As new products become available, we will carefully research, test, install, and abuse them. If they meet our rugged requirements, we will adopt them. Every one of the staff will be trained in the products, so when it becomes available, you can be sure that your questions will be answered intelligently. We will be bringing new products in regularly. Our latest is HD-CVI, a new technology that allows megapixel resolution over co-ax cable with long cable runs of over 1500’, compared to 300’ max for IP and HD-SDI. And, pricing is a good bit less than IP or HD-SDI. As it is so new, we have a limited product line now, but much more is coming. As they say, “Stay tuned!”

Where can you learn more about Security Camera Products?

As part of our drive for client satisfaction, we provide many tools to help you with use and installation of our products. Search Youtube for Security Camera King- You will find 299 videos that we have placed. Product descriptions, technical data, installation tips, troubleshooting, even some entertaining ones. A few are even scary, like a motorcycle crash in front of our building (caught on our 1.3mp bullet camera!) You can spend a lot of time on Security Camera King’s YouTube Channel, to your benefit. There are areas on our retail website, that are also packed with educational materials. Go to CCTV Learning Center, go in and check it out. We strongly feel that an educated customer will be the best customer. A truly unique area on our website is customer reviews of our products. And, no, these are not faked! In the event that we get a negative review, it will go up. I have not seen that yet.

Tech Support

Another area where we provide you with more is what happens if you have a challenge on an installation. Our tech team is happy to stay on the phone with you until everything is right. They can link directly into the system to make necessary adjustments or corrections. No charge for this service and it is available to you forever. This is a service that is just not found. As a former installer, I have unpleasant memories of being on terminal hold, waiting for a tech, and then finding out that he could not / would not help. Oh, if that product is out of warranty, we will still help you. I don’t think anybody else offers that service.

We understand that camera systems can be confusing and even intimidating. Don’t worry about it. Give us a call, we will talk. Newbie or old pro, no problem. We will explain the different technologies that are available and suggest the best solution for your application and budget. We will not try to upsell you just to add to the price. If we suggest something, there is a real reason for it. And we will take into consideration your level of expertise, or lack of it. Don’t worry about seeming unknowledgeable, we will be happy to help. We have solutions for just about any application. We have protected everything from corner stores and modest homes, to large scale military locations and DEA and CIA locations.

Going Global

Our clients span the globe: US, Canada, Mexico, Jamaica, Trinidad, Grenada, Barbados, Bermuda, Panama, Puerto Rico, Guyana, Grenada, Germany, UK, Spain, Italy, Australia. I hear some very interesting accents! Yes, hablamos Espanol. E Portuguese, tambem!

We are currently in the process of expanding our offices and warehouse. One aspect of this will be extensive video demonstration walls, highlighting our products, showing exactly what can be expected. This will be finished out in April. So, if you happen to be in Boca Raton, Florida, escaping the Frozen Northlands, or just on your way to the Keys, come on over to see our products and staff. We are easy to find, just two miles off I-95. The coffee is pretty good too.

Wrapping it all up

When you are considering a video system, it is very important to understand what you are getting. We only deal with professional level equipment. We have less expensive units, to be sure, but none can be considered consumer grade. In contrast to what is sold in the big box stores, all our products are built to a performance goal, not a price goal. You will get all that wonderful service I have explained, which you will never get from the consumer product resellers. Your security investment will be safe and will return benefits for a far longer time. Your satisfaction is secure. Some are tempted to bring cameras in direct from China. Yes, they are a lot cheaper. Support? Non-existent. Shipping delays? Yup. Real quality? One dealer that had used a Chinese supplier said he always had to add extra units to his order because of the failure rates. THAT headache will not happen here. Do it once, do it right.