When you deal with SecurityCameraking.com, you will discover a new experience from a Security Camera distributor. I discovered this as a dealer for Techpro Security Products (The manufacturer and distributor of Security Camera King’s products. In my 40 years in the business, I had never found the level of professionalism, service, and quality found here. Need a quote? You will have it in minutes, instead of days, which is quite common with other suppliers. Need a shipment to go out fast? Same day shipping is the norm here, not two or three days later. Export? We do that, no problem. Worried about quality? In three years of working as a dealer for Techpro Security Products, I never had a bad DVR, and only one bad camera. This was out of literally hundreds shipped. The company claims an RMA rate of 1%, but my experience was better than that. Have a tech question? I have NEVER worked with better-trained techs in all my years. The sales people can answer most questions. The experts in the tech support department will quickly handle the tougher ones. In a very unusual arrangement for a company in this business, there are more techs than sales people. Because client service is such a vital part of the company’s ethos, we are growing and expanding to better serve our growing customer base. Yes, we always want to get that first order, but subsequent orders are far more important. That is the key to success. Excellence in product, service, and client satisfaction is our goal. We really understand that it is far easier to lose a customer than it is to get a new one, so we work hard to keep all happy.
As new products become available, we will carefully research, test, install, and abuse them. If they meet our rugged requirements, we will adopt them. Every one of the staff will be trained in the products, so when it becomes available, you can be sure that your questions will be answered intelligently. We will be bringing new products in regularly. Our latest is HD-CVI, a new technology that allows megapixel resolution over co-ax cable with long cable runs of over 1500’, compared to 300’ max for IP and HD-SDI. And, pricing is a good bit less than IP or HD-SDI. As it is so new, we have a limited product line now, but much more is coming. As they say, “Stay tuned!”
As part of our drive for client satisfaction, we provide many tools to help you with use and installation of our products. Search Youtube for Security Camera King- You will find 299 videos that we have placed. Product descriptions, technical data, installation tips, troubleshooting, even some entertaining ones. A few are even scary, like a motorcycle crash in front of our building (caught on our 1.3mp bullet camera!) You can spend a lot of time on Security Camera King’s YouTube Channel, to your benefit. There are areas on our retail website, www.securitycameraking.com that are also packed with educational materials. Go to CCTV Learning Center, go in and check it out. We strongly feel that an educated customer will be the best customer. A truly unique area on our website is customer reviews of our products. And, no, these are not faked! In the event that we get a negative review, it will go up. I have not seen that yet.
Another area where we provide you with more is what happens if you have a challenge on an installation. Our tech team is happy to stay on the phone with you until everything is right. They can link directly into the system to make necessary adjustments or corrections. No charge for this service and it is available to you forever. This is a service that is just not found. As a former installer, I have unpleasant memories of being on terminal hold, waiting for a tech, and then finding out that he could not / would not help. Oh, if that product is out of warranty, we will still help you. I don’t think anybody else offers that service.
We understand that camera systems can be confusing and even intimidating. Don’t worry about it. Give us a call, we will talk. Newbie or old pro, no problem. We will explain the different technologies that are available and suggest the best solution for your application and budget. We will not try to upsell you just to add to the price. If we suggest something, there is a real reason for it. And we will take into consideration your level of expertise, or lack of it. Don’t worry about seeming unknowledgeable, we will be happy to help. We have solutions for just about any application. We have protected everything from corner stores and modest homes, to large scale military locations and DEA and CIA locations.
Our clients span the globe: US, Canada, Mexico, Jamaica, Trinidad, Grenada, Barbados, Bermuda, Panama, Puerto Rico, Guyana, Grenada, Germany, UK, Spain, Italy, Australia. I hear some very interesting accents! Yes, hablamos Espanol. E Portuguese, tambem!
We are currently in the process of expanding our offices and warehouse. One aspect of this will be extensive video demonstration walls, highlighting our products, showing exactly what can be expected. This will be finished out in April. So, if you happen to be in Boca Raton, Florida, escaping the Frozen Northlands, or just on your way to the Keys, come on over to see our products and staff. We are easy to find, just two miles off I-95. The coffee is pretty good too.
When you are considering a video system, it is very important to understand what you are getting. We only deal with professional level equipment. We have less expensive units, to be sure, but none can be considered consumer grade. In contrast to what is sold in the big box stores, all our products are built to a performance goal, not a price goal. You will get all that wonderful service I have explained, which you will never get from the consumer product resellers. Your security investment will be safe and will return benefits for a far longer time. Your satisfaction is secure. Some are tempted to bring cameras in direct from China. Yes, they are a lot cheaper. Support? Non-existent. Shipping delays? Yup. Real quality? One dealer that had used a Chinese supplier said he always had to add extra units to his order because of the failure rates. THAT headache will not happen here. Do it once, do it right.